BPO’s in Kashmir

S. Yasser Kazmi

CEO, Myasa Networks

In July 2011, we saw a first International Call Start-up in Jammu and Kashmir, setup at STPI, Rangreth. It was a good start by few enthusiastic

friends who had worked in the BPO sector in Banglore and New Delhi. It was a great boost to provide local employment to skilled youth by harnessing their communication capabilities and grooming thier technical skills to provide tech support services to the consumers in US. By the time this BPO started up,  our team had deployed a VOIP project for the J&K Police in 2009 and we had done a lot of R&D on the use of VOIP in a call center scenerio, with technologies based on Open Source.  We provided a complete VOIP gateway setup to this first International Call center in Kashmir and till then we have been providing our services to numerous call centers that have mushroomed since then.

Currently there would be about 30 odd call centers in Kashmir providing tech support services to customers in the US, UK and Australia and Myasa provides support to almost 70% of the BPO’s running international and domestic processes, both.

The cost advantage that a startup gets with Myasa Technology is huge in terms of savings without compromising on quality. We understand that J&K IT is in a growing stage and we as Technology providers keep room to encourage the booming industry without having our eyes only on huge profits. Our focus remains¬† on “technology for impact” and the growing BPO business in J&K is certainly providing opportunities for entrepreneurs to kick start their own businesses and to employ and train the techies and provide them reasons to stay in J&K rather than look for jobs elsewhere.